Return & Refund Policy – Direct Dealz

At Direct Dealz, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted. By making a purchase from our store, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns on eligible items within 14 days of delivery. To qualify for a return, the item must be unused, in its original condition, and in the original packaging. Items showing signs of use, wear, or damage not caused during shipping may not be eligible for return.

2. Non-Returnable Items

Certain items are non-returnable for hygiene, safety, or clearance reasons. These may include but are not limited to personal care items, clearance or final-sale products, and items marked as non-returnable at the time of purchase.

3. Return Request Process

To initiate a return, customers must contact our support team before sending any items back. Please email us with your order number, reason for return, and any relevant details. Unauthorized returns may not be accepted.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Shipping fees are non-refundable. We recommend using a trackable shipping service to ensure safe return delivery.

5. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery. Include clear photos or videos of the issue so we can evaluate and resolve the matter promptly. In such cases, we may offer a replacement or full refund at no additional cost.

6. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your payment provider.

7. Partial Refunds

Partial refunds may be granted for items returned in a condition that differs from the original state, missing packaging, or showing minor signs of use. The final refund amount is determined after inspection.

8. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details so we can arrange a replacement where applicable.

9. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has entered processing or shipping stages, cancellations are no longer possible.

10. Policy Updates

Direct Dealz reserves the right to modify or update this Return & Refund Policy at any time. Changes will be posted on this page and take effect immediately upon publication.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us at:

Email: info@directdealz.store